Help · Account and billing

Your plan and renewal

Your Account page shows the access you have right now, in the Plan card. When payments are switched on, a subscription is what lets you start new sessions; it renews at the end of each billing period until you cancel, and your history stays open either way.

Where to see your plan

1. Open the avatar menu, or More, and tap Account.
2. Find the Plan card. One line names what you have.

Beside it is Subscribe if you can buy a subscription, or Manage subscription if you already have one.

Payments are not switched on yet

Axial Fit is in an early, invitation-only period, and payments are planned to go live later. Until then the Plan card shows your current access and you do not need to do anything. This article describes how subscriptions work under the terms, so you know what to expect.

Subscribing

1. Tap Subscribe on the Plan card, or on Today if your access has ended.
2. You go to the payment processor's checkout page. The price and the billing period are shown there, before you pay.
3. Enter your card details on the processor's page. They never reach Axial Fit.
4. When the processor confirms the payment, your access updates, usually within a minute.

Some early members are offered a founding discount. When one applies, the checkout page shows it and how long it lasts, and the Account page says it is already applied.

Renewal

A subscription renews at the end of each billing period, which the checkout page shows, until you cancel. If the price changes, a subscription already running keeps the price it started at.

If a payment fails, the payment processor tries again for a while, and you keep your access while it does. If it then ends the subscription, starting new sessions stops until you subscribe again.

Canceling

1. Open your Account page.
2. Tap Manage subscription on the Plan card. The payment processor's page opens.
3. Cancel there.

You can cancel any time. Access continues to the end of the period you paid for.

What happens when access ends

Only starting a new session stops. Everything else stays open:

• your history, your progress and your photos,
• your check-in, equipment and profile,
• downloading your data and deleting your account.

A session you had already started can still be finished and saved. Today shows a short note in place of Start, with Subscribe where it is offered.

Refunds

Within 14 days of a charge you can request a refund from your account page. If it is approved, the subscription ends at once.

Coaches and fees

Any fee a coach charges you is between you and your coach, not part of your Axial Fit plan. See Working with a coach.

Deleting your account

Deleting your account cancels a subscription at the payment processor straight away. See Deleting your account.

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